Highhouse Energy FAQs

Find the answers to your questions about the fuels we deliver, our HVAC services, and more.

General FAQ

Please refer to our service area map to see if we serve your community.

Yes! We offer 24/7 emergency fuel delivery for our customers. If you need an emergency fuel delivery, please call us at (570) 253-3520.

Heating Oil Delivery FAQs

Heating oil, known as oil, fuel oil, home heating oil, and HHO, is a low-viscosity liquid petroleum fuel product that is refined and used as a heat source.

Yes, heating oil is a safe and non-explosive fuel source. It is fire-resistant because of its high flash point of 140 degrees Fahrenheit. It also produces visible warning signs like smoke if a heating system malfunction were to occur, meaning oil users can benefit from home security.

Read a tank gauge just like your car’s gas gauge: Full, ¾, ½, ¼, and Empty. You can find the small circular glass or plastic gauge on the top or side of your oil tank. Be sure to check it frequently and place an oil order before the bottom of your gauge reaches the ¼ marker.

If you’re not enrolled in our automatic delivery service and you’re monitoring your own levels of home heating oil, please request a delivery when your tank is no lower than ¼ full. If you’d like us to handle your oil tank monitoring, sign up for our automatic delivery option and ditch the responsibility of keeping track. With this service, we monitor your tank levels and refill your tank automatically when it’s time.

The colder the temperatures are, the more heating oil a furnace or boiler will need to provide warmth. During the dead of winter, you will go through oil more quickly than in the spring or fall. Other factors can affect heating oil usage too, such as personal heating preference, home size, and furnace or boiler efficiency—that’s why it’s so important to frequently check your oil tank gauge.

The most common oil-fired appliances are furnaces, boilers, and water heaters.

Heating oil has long been recognized as a safe heating fuel since it is nonexplosive. It’s also affordable, abundant, burns efficiently, and is eco-friendly.

Propane Delivery FAQs

Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. It is nontoxic, colorless and virtually odorless, but for your protection, an odor is added so it can be easily detected when necessary.

Propane is a non-toxic, non-poisonous, safe, reliable, and clean energy source that poses zero threats to soil or groundwater. Understanding how to properly use and store propane, as well as how to detect warning signs of a gas leak can significantly reduce the risk of a propane-related hazard in your home.

One of the safety features of propane is its unique smell—rotten eggs, a skunk’s spray or a dead animal. Ethyl mercaptan, a sulfur-based compound, is added to propane so that it can be detected when propane is in use. If you smell gas, immediately evacuate everyone from your home and call us at (570) 253-3520.

Your tank gauge is located on the top of the tank, usually under a liftable hood. (Note: Please be careful when you lift the hood—insects sometimes nest there.) For your convenience and comfort, please place a propane delivery order when your gauge reaches no less than 30% full.

If you’re not enrolled in our automatic delivery service and you’re monitoring your own levels of propane, please request delivery when your tank is no lower than 30% full. If you’d like us to handle your propane tank monitoring, sign up for our automatic delivery option and ditch the responsibility of keeping track. With this service, we monitor your tank levels and refill your tank automatically when it’s time.

Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to about 80 to 85 percent of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature.

Propane is a versatile fuel that has many applications both inside and outside your home. Some common propane-powered appliances are furnaces, boilers, water heaters, fireplaces, cooking-stoves, gas grills, space heaters, clothes dryers, generators, pool heaters, and more.

As a burned fuel, propane meets all clean air energy standards put forth by the Environmental Protection Agency (EPA), making it safe and environmentally friendly. Plus, most propane is produced domestically, which means it is reliable and supports the US economy.

Our highly trained staff have the experience necessary to properly size and install your propane tank; the cost of installation can be managed based upon the right engineering calculations and the anticipated usage.

Kerosene FAQs

Kerosene is a well-known liquid heating fuel choice that is especially popular in cold climates. It’s been used for centuries around the world to keep people warm.

Kerosene is a great heating option for mobile homes or houses that don’t have basements. When a home doesn’t have a basement, the fuel storage tank must be placed outside. Cold weather causes traditional heating oil to thicken (a process called gelling), which reduces the flow of fuel to your heating system or blocks it entirely. When you heat with kerosene, you can rest easy knowing it won’t gel no matter how low the temperatures get.

No, kerosene does not require a special storage tank. If you already have a heating oil tank on your property, you can use it to store kerosene.

Diesel Fuel FAQs

Diesel fuel, also called diesel oil or historically heavy oil, is any liquid fuel specifically designed for use in a diesel engine, a type of internal combustion engine in which fuel ignition takes place without a spark because of compression of the inlet air and then injection of fuel.

On-road diesel is, as the name suggests, legal for vehicles to use on the road. This is the kind of diesel that you’d find being dispensed at gas stations. Any vehicle licensed for use on roads in the United States is required to use on-road diesel. Off-road diesel is meant for any machine not being driven on a road, like tractors, construction equipment, and generators. It is NOT legal to put off-road diesel in a vehicle that drives on roads.

Budget Plan FAQs

We use degree-day technology and your home heating history to calculate your total heating costs for the season. This amount is divided up into 12 equal installments and billed monthly.

Simple! Any extra fuel will simply be billed at the daily rate.

Any remaining credit will be applied to the following year’s budget.

Lubricants FAQs

Our warehouse is stocked with products available in 55-gallon drums, 15-gallon kegs, 5-gallon pails, gallon jugs, and quart bottles. Our product availability includes:

  • Mobil
  • Sunoco
  • Exxon
  • Shell
  • Service Pro
  • Castrol
  • Hot Shot
  • K100
  • Red Alert

Still Have Questions about Our Services in PA & NY?

Please feel free to reach out to us and ask your question!